Customer Success Stories
Children's Health Services
Grant Management and Fraud Prevention
The St. Louis County Children's Service Fund delivers high quality care to local children and families suffering from mental health or substance abuse issues. Each year, the St Louis County Childrens fund totals approximately $40 million in resources to assist families and youth ages nineteen and under in St. Louis County.
Business Situation
St. Louis County (MO) Children’s Service Fund was in need of a system to track grants, invoices, and payments within their organization. Because of their vast outreach, 169 programs and 76 agencies in the area relied on this business solution.
Solution
InfoStrat implemented Microsoft Grants Manager Plus and InfoStrat PortVue along with Dynamics 365 (formerly CRM) to track grants, invoices, and payments. Child service agencies apply for grants via a web portal. After award, they upload invoices on the web portal.
InfoStrat partnered with Audimation Services, Inc. to provide automatically audited invoices to find potential erroneous or fraudulent transactions. Enhanced IDEAScripts automatically run when new data is available -- output data is formatted and made available for import directly into Dynamics CRM.
All cleared transactions are sent to the accounts payable system for processing and an email on what was paid and what was held is sent to the agency.
The Results
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Saved over $800,000 in potentially fraudulent transactions in initial six month period
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Allowed detailed reporting of agency spending
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Automated the grants process, invoicing and payments
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Created a shared repository for all agency financial documents
Indiana Department of Corrections
Victim Notification
The Indiana Department of Correction provides notifications when offenders are released or transferred to victims and other people who register such as judges and prosecutors.
Business Situation
The Indiana Department of Correction called for a modern alert system to display accurate, more personalized alerts that would keep registrants informed of the Department's decisions.
Solution
InfoStrat implemented the SAVIN solution based on Microsoft Dynamics 365 (CRM) in conjunction with an integrated website for alert registration. Indiana SAVIN uses cloud-based call center services, email notification, text message, text to speech and robo-calling.
The Results
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Savings of $2.4 million over four years
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Personalized notifications with 24/7 live operators and advanced notification options
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Greater flexibility with latest technology
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Faster response time for updates
Texas Integrated Victim Services System
InfoStrat implemented the SAVIN solution based on Microsoft Dynamics 365 (CRM) in conjunction with an integrated portal for alert registration. TDCJ IVSS uses cloud-based call center services, email notification, text message, text to speech and robo-calling. The system allows for customization of automatic notification schedules, and templates can be easily adapted to keep up with changes in notification laws.
Additionally, the system encompasses a comprehensive victim services solution that leverages data from all victim registration and notification activities to support other victim services activities.
The Results
In addition to improved flexibility, timeliness, personalization and victim services reporting capabilities, the new IVSS enables Victim Services Division staff to easily access, sort and export client service information, giving grant funding organizations quick proof the agency is meeting its client service goals. Information that previously took days to generate can now be accessed in minutes due to compatibility with Microsoft Excel and Outlook.
The new system was acquired and implemented in only three months.
The IVSS puts us at a very high bar. I think we have the best victim services division in the country, but our new software system is at the top. Other states have been asking ever since we began the process and I think you’ll see this system rolled out across the country based on what we’ve learned in Texas.
Bryan Collier
Executive Director
Texas Department of Criminal Justice
