SAP Software Maintenance Support
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Sylogist provides maintenance and software support to our customers to improve their ability to focus on their core business, and concentrate less on the infrastructure needed to support them.
The comprehensive environment from SAP has tremendous benefits, however once the system has been implemented it remains stable if your environment isn't dynamic. Having to employ costly staff, or independent contractors which may not be available when you need them, isn't optimal for your business success.
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Sylogist provides several services involving support of the comprehensive SAP environment, each tuned to your specific requirements…without having to hire the people on a permanent basis or finding contractors who did your last upgrade. At Sylogist, we provide remote, web-based monthly support services tailored to you and to the frequency required for refreshing your system. These include:
- Installations and upgrades of SAP environments
- SAP system administration
- Performance analysis and tuning
- Database administration
- Change & transport management
- Client copies and refreshes
- ABAP consulting, including creating and modifying screens, reports, SAPscript, and SAP Data Dictionary
- Simple data and information exchange using SAP proven transport methods
- Security and authorization consulting including implementations and audits
Leveraging your SAP investment means allowing you the ability to focus on your business, and how SAP can be tailored for new business processes. By managing the infrastructure through a remote service, especially when things are stable, only makes business sense and reduces your employee and contractor costs. Sylogist's support solutions are pragmatic and are easily justified in many SAP environments.
SAP Remote Support - Syloserve
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SAP provides remote support services for our customers who rely on the comprehensive environment to meet their business objectives, yet can't justify the cost of additional personnel for support.
Our offering, called Syloserve, provides a unique set of remote assistance capabilities to ensure your system runs smoothly, without the permanent expense of full-time employees.
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Our offering includes:
- Remote monitoring of your environment for problems and issues
- Web-based tracking and issue management of problems until resolution
- Monthly updating regarding issues and actions taken
- When required, offloading of operational tasks during peak periods
Syloserve allows you to constantly optimize the performance of the system, using trained consultants who understand your environment and know how to improve it. This allows you to improve the efficiency and cost-effectiveness of your operations, re-deploy staff to higher value responsibilities, and smooth the costs for support to a regular, fixed monthly fee.
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